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E-mail support


How quickly will my inquiry/email be answered?

We usually reply within minutes but it should never take more than 48 hours to get a response.

How long does an order take to process?

Processing time is between 2-5 business days as each item is made to order. You will receive a tracking number to your e-mail the second we ship it! 

Where do you ship from?

Charlotte, North Carolina, and Los Angeles, California, in Canada—Toronto, Ontario, and at our Europe locations in Riga, Latvia, and Barcelona, Spain.

How much does shipping cost?

Listen - calculating shipping is hard. There are dozens of carriers, regional carriers, and even third-party carriers. So the easiest way to explain is that we ship from whatever is the most affordable for us.

United States:

Free shipping for orders over $69USD
Flat rate shipping for USA Order is $6.89.
Ships from: North Carolina & Los Angeles 

Free shipping for orders over $150USD
Shipping is calculated at checkout for orders under $150USD
Ships from: Canada (YAY!), North Carolina & Los Angeles


Free shipping for orders over $150USD
Shipping is calculated at checkout for orders under $150USD
Ships from: Latvia & Barcelona (and United States) You are responsible for possible customs fees

How will I be notified about my order?

If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.

How will the packaging look like in case of a door delivery?

Packaging is 100% blank and discreet. It will be either a box or a plastic mailer.

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