Stay stress-free this holiday season with our shipping and returns guide! Here, you’ll find all the important dates to ensure your gifts arrive on time, plus details on our holiday return policy to keep your shopping experience smooth and flexible. Whether you're ordering for loved ones or treating yourself, we’re here to help make this holiday season seamless.
To ensure your order arrives in time for the holidays, please place your order by December 10, 2024, for guaranteed delivery by December 24.
Enjoy peace of mind with our extended returns and exchange policy this holiday season. Any purchases* made between November 1 and December 25, 2024, can be returned or exchanged until January 15, 2025.
*items in the purchase must qualify for returns. Full list here.
We usually reply within minutes but it should never take more than 48 hours to get a response.
Processing time is between 2-5 business days as each item is made to order. You will receive a tracking number to your e-mail the second we ship it!
Charlotte, North Carolina, and Los Angeles, California, in Canada—Toronto, Ontario, and at our Europe locations in Riga, Latvia, and Barcelona, Spain.
Listen - calculating shipping is hard. There are dozens of carriers, regional carriers, and even third-party carriers. So the easiest way to explain is that we ship from whatever is the most affordable for us.
United States:
Free shipping for orders over $100USD
Flat rate shipping for USA Order is $6.89.
Ships from: North Carolina & Los Angeles
Canada:
Free shipping for orders over $150USD
Shipping is calculated at checkout for orders under $150USD
Ships from: Canada (YAY!), North Carolina & Los Angeles.
Europe*:
Free shipping for orders over $150USD
Shipping is calculated at checkout for orders under $150USD
Ships from: Latvia & Barcelona (and United States) You are responsible for possible customs fees
If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An e-mail or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website. We’ll send another communication when your package is on its way to be delivered to your specified address.
Packaging is 100% blank and discreet. It will be either a box or a plastic mailer.
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