All items must be in brand new, unworn, unwashed and in original condition
All items must be returned to us within 15 days of the ship date
Original shipping charges are not refundable
Invoice must be included in return package
- If the return is due to incorrect size (overall fit or order mistake) you are responsible for shipping the item back to us
Please email us or contact us to start the process.
Any items sent to us without our approval first will not be accepted and will be donated to charity.
Please note that you are responsible for the cost of return shipping.
All sales are FINAL for The Brita Filter Shop.
Good news! We now allow all exchanges including size-related exchanges. Please contact us to start the process.
Please note that you are responsible for the cost of return shipping + new shipping costs for new order. We hope to one day be big enough to be able to cover all costs!
Orders can only be cancelled within 6 hours of placing it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact Klarna directly if you used Klarna at checkout.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged. If you received more than 15% off your order, it is not eligible for refund, return, or exchanges.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.