Holiday Returns Policy is in effect:
- All orders placed between Nov 1st and December 16th have until Jan 16 to process a return or exchange.
Packaging:
100% discreet packaging. For the safety of our community, we have removed our logo and all packages are basic boxes, envelopes, etc.
Processing Times for All Orders:
Processing time is between 2-5 business days as each item is made to order. You will receive a tracking number to your e-mail the second we ship it!
Shipping Costs:
United States:
- Free shipping for orders over $69USD
- Flat rate shipping is $7.89 for orders under $69USD
Ships from: North Carolina & Los Angeles
Canada:
- Free shipping for orders over $150USD
- Shipping is calculated at checkout for orders under $150USD
Ships from: Canada (YAY!), North Carolina & Los Angeles.
Europe*:
- Free shipping for orders over $150USD
- Shipping is calculated at checkout for orders under $150USD
Ships from: Latvia & Barcelona (and United States)
You are responsible for possible customs fees
Returns
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All items must be brand new, unworn, unwashed, and in original condition
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All items must be returned to us within 31 days of the delivery date
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Original shipping charges you pay, or we pay are not refundable*
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Invoice must be included in the return package
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No returns for orders that use a promo code or during any sales 15% off or more
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There is a 20% restocking fee for orders over $70 or orders with more than five items.
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We will gladly take care of any defective products.
Please get in touch with us to start the process. Email info@gayprideapprel.com or reply to your delivery email.
Any items sent to us without our approval first will not be accepted and will be donated to charity.
Please note that you are responsible for the cost of return shipping & we do not refund our costs of shipping the order to you as we still paid shipping to send out (even if it was free shipping).
Exchanges
We accept exchanges. Please get in touch with us to start the process.
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All items must be brand new, unworn, unwashed, and in original condition
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All items must be returned to us within 31 days of delivery date
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Original shipping charges are not refundable
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Invoice must be included in the return package
Please note that you are responsible for the cost of return shipping + new shipping costs for new orders. We hope to one day be big enough to cover all costs!
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please contact Klarna/Afterpay directly if you used Klarna/Afterpay at checkout.
Cancellations
Orders can only be cancelled within 6 hours of placing it.
